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Frequently Asked Questions
CATEGORIES
A. FILE PREPARATION
B. TRACKING/STATUS OF ORDER
C. BILLING, PAYMENT & EXTRA CHARGES
D. JOBS IN PROGRESS & CHANGES
E. ADMINISTRATION
F. CONTACT INFO
G. PRODUCTS, QUALITY & SPECS
H. SHIPPING & MAILING RESOURCES
A. FILE PREPARATION (top)
Which file formats can you take?
We accept the following Mac or PC version desktop design formats: QuarkXpress,
Adobe Photoshop, Adobe Illustrator, Adobe Pagemaker, Adobe InDesign, Adobe
Acrobat (PDF) and CorelDraw. We do not accept files created using Microsoft
desktop applications such as Microsoft Word, Microsoft Powerpoint, or Microsoft
Publisher.
My order includes an electronic proof. What do I do if my
job requires a precise color match?
For an additional charge, we recommend you order a color match print. A color
match print is a high resolution, digital color proof. For match print pricing,
please contact your BRIOprint sales representative.
What is the difference between the RGB and CMYK color
format?
RGB refers to the primary colors of light, Red, Green and Blue. RGB is the
standard format used for video monitors, television screens, digital cameras
and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta,
Yellow, and Black. These are the ink colors used in "4-color process printing",
commonly referred to as "full color printing". RGB and CYMK are not compatible
formats. RGB files must be converted to CYMK before printing can occur. It is
physically impossible for a printing press to exactly reproduce colors as seen
on a computer monitor.
How long will it take to upload my files?
Upload time will vary depending on your file size and the speed of your
internet connection. Uploads can be as short as a few seconds or as long as an
hour. If you are concerned about the size of your file or the speed of your
internet connection, we recommend that you send your artwork to us on a CD or
DVD.
What if I found a mistake in the artwork?
As a customer, you are responsible for the accuracy of your artwork. You are
encouraged to carefully inspect the positioning, copy, and design elements in
your art files before submitting them to us. You will receive either an
electronic or hard copy proof prior to print production. If you notice a
mistake before your order is put into production, you can make necessary
changes at that time.
What are "Bleeds", and why do I have to set them?
If the artwork image extends to the edge of the trim size, it is desirable to
have the color extend or ‘bleed’ over this edge. This prevents the finished
product from showing white on the trimmed edges.
What does PDF stand for?
PDF stands for Portable Document Format, a universal file format developed by
Adobe that preserves the font, formatting, graphic and color information
contained in the native source document.
What resolution should be my graphics file?
For best printing results, please make sure that your image files have a
resolution of 300 DPI (Dots Per Inch) or greater.
B. TRACKING/STATUS OF ORDER (top)
How long does it take for me to get a proof for my project?
Once you have placed your order, you should get an electronic PDF proof within
24 hours upon upload. Hardcopy proofs are typically provided within 72 hours
after the artwork has been received.
How long will it take to receive my order?
Most standard full color jobs ship within 5 business days. Most non-standard
full color jobs ship within 10 business days. The length of time it takes to
receive an order is dependent on the shipping method chosen by the customer.
Turnaround Time:
Standard full color printed products generally require 3-5 business days for
completion. Non-standard, custom ordered products generally require 8-10
business days for completion.
Does the Turnaround Time include Shipping Time?
No. Shipping time is subsequent to Turnaround Time. The shipping time is
determined by the customer, and his or her preferred shipping method, whether
that be overnight, 2 day, 3 day or standard ground.
C. BILLING, PAYMENT AND EXTRA CHARGES (top)
What methods of payment do you accept?
Currently, we accept Visa, MasterCard, and American Express. We also accept
personal and/or company checks for payment, as long as payment is received
according to the terms of sale. All sales above $5000 must be paid by check or
additional credit card fees will apply.
Net terms are available upon approval of credit. Please call 888-333-7979 x 709
for further information.
Is your website secure?
BRIOprint provide customers with a secure ordering process using Secure Socket
Layer (SSL) technology. All your personal and payment information are encrypted
and transferred via a secure server.
Do you charge taxes on the orders?
BRIOprint is a Minnesota Limited Liability Company and must collect taxes for
all the orders that are shipped to locations within the state of Minnesota. If
you are a tax exempt organization, please fax us your exemption certificate.
How much do you charge for shipping/handling?
We usually ship UPS and the shipping costs vary on a product –by- product
basis. A shipping calculator on most of our product pages that provides you
with up to the minute shipping estimates for any product eligible for UPS
service.
Do you share or sell my contact information?
NO. Customer information is for internal use only. BRIOprint will not sell or
release customer information unless otherwise notified in writing by a
customer. Then, and only then, will information be provided at the behest of
said customer and as pertains solely to said customer.
D. JOBS IN PROGRESS AND CHANGES (top)
How do I make changes/cancel to an order?
Once you have approved an electronic or hard copy proof, your order is
considered to be in production. You can make changes or cancel an order anytime
prior to it entering production. NOTE: If you cancel your order after receiving
a hard copy proof, you are liable for any and all charges related to the
creation and delivery of that proof.
What if I want to change something on my order after I've
approved the proof?
You are able to make changes up to the point your order enters into production.
Your order is considered ‘in production’ after an electronic or PDF proof has
been approved. There are limitations as to which types of changes can be made
prior to production without incurring additional charges. For example,
non-artwork related changes such as paper type or quantity may result in
additional charges.
Changing the shipping method
As long as your order has not shipped, you can change the shipping method. Once
an order is shipped, no changes can be made.
E. ADMINISTRATION (top)
If I’ve have forgotten my Password, how can I retrieve it?
Your password can be retrieved by entering your username in the login found at
the top of the BRIOprint homepage. After entering your username, click the
‘forgot my password’ button and we will send you an e-mail with your password.
If you are already a registered user, how do you change
addresses and other information?
You can log on to your account and do any changes necessary to your account
information and once you save them they will be effective immediately.
F. CONTACT INFO (top)
What is your address, phone number and operating hours?
BRIOprint, LLC
12 South Sixth Street
Suite 1020
Minneapolis, MN 55402
P: 888.333.7979
F: 612.746.8811
Hours: M-F 8AM – 6PM CST
How can I reach someone for questions or instructions?
BRIOprint employs specialist in certain areas of printing. When calling please
specify if your question is in reference to pricing, specs, ordering process or
tracking an existing order, and a specialist will assist you.
How long will it take for an e-mail reply to an inquiry?
We try to reply all emails as they come in during business hours. Depending on
the inquiry, you should expect an answer within 2 hours. If you email during
the weekend, we will get back to you before noon on the next business day.
G. PRODUCTS, QUALITY AND SPECS (top)
Will you match a sample I print out on my own printer, or a
previously printed sample?
At BRIOprint, part of the way we offer fast turnaround and low pricing is by
printing to a "pleasing color" standard, using standard ink densities.
Therefore, there is no guarantee that your finished piece will approximate your
printed sample. This is due in part to the widely varying results from
different output devices including inkjet and laser printers, continuous tone
proofing devices, high-resolution film-based proofs, and different than true
offset lithography. Even from one commercial printing company to another, there
can be significant differences in results. In particular, inkjet and laser
prints are known to look substantially different than true offset lithography.
Can you print jobs that are different than the standard
formats that you offer?
Yes. Use our form on the Custom Quote link page to
request a quote for any job that doesn't fit our standard formats.
How well will my job match what I see on my monitor?
People are often surprised at how well their printed pieces resemble what they
saw on their computer screens as they were designing. However, because of the
wide variance in monitor calibrations, and more specifically, the
incompatibility of the video (RGB) and commercial printing (CYMK) formats,
printed colors typically do not exactly match the colors on any specific
monitor. If your project is color sensitive, consulting a Pantone Matching
System (PMS) swatch book is your best means for seeing how the colors in your
artwork will look once they have been printed.
Will I always receive exactly the quantity I order?
Often, we ship you slightly more than you ordered, free of charge. Printing
industry trade standards allow for an over/under tolerance of up to 10%. If you
plan to send your print order to a mailing house or need a guaranteed quantity,
we recommend that you order the next available quantity.
H. SHIPPING (top)
How will my order be shipped?
Our common carrier of choice is United Parcel Service (UPS). For your
convenience, we provide on our website a shipping calculator that provides a
close estimate of the UPS shipping cost for your project based on the current
UPS rates. For large shipments, we use a freight carrier that is determined at
the time the project is ready to ship. Freight shipping rates are based on the
weight and number of pallets being shipped.
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